The Committee for Private Education (CPE) was appointed by SkillsFuture Singapore (SSG) Board in October 2016 to carry out its functions and powers relating to private education under the Private Education Act. The CPE is supported by a team of dedicated staff from SSG to regulate the sector, provide student services, consumer education and facilitate capability development efforts to uplift standards in the local private education industry
IGC has revised its student agreement and the new agreement has been in use since January 2015. Before signing the Student Agreement, IGC will provide an Advisory Note to all students. The students must acknowledge in writing that they have read the Advisory Note and understand the content of the Student Agreement.
In addition to the Student Agreement, IGC also sets at the terms and conditions for the use of Informatics Global Campus learning platform which is the Learning Management System (LMS).
The IGC Student Agreement specifies the following
The Committee for Private Education (CPE) has set out the requirements to protect course fees paid by students the school (PEI) they enrol with. The rules specify schemes to protect student fees and fee collection caps.
The requirements are prescribed at https://www.cpe.gov.sg/for-peis/protection-of-course-fees
IGC adopts the Industry-Wide Course (IWC) Fee Insurance Scheme and has appointed Longpac Insurance Bhd as the insurer. The insurance certificate is available here for verification.
Students who wish to withdraw or transfer from a course must complete a course withdrawal form and address to IGC Student Services Department for attention. The form should reach us at 133 Middle Road, BoC Plaza, #05-01, Singapore 188954 or email@example.com.
The student should indicate the reason for leaving and request for refund, if applicable. Please attach all relevant supporting documents as it will help us to expedite your application. Students below the age of 18 years old must seek parental/guardian endorsement to proceed with the requests.
IGC will process the request and within 7 working days of receiving the withdrawal form. Any refund will administered as per the Refund Policy as stipulated on the Student Contract. Payments will be made either by cheques or telegraphic transfer as per user request. Note that bank charges may be applicable if the recipient does not have Singapore–registered Bank Account.
Any request for a refund of course fees paid before/after commencement of the course shall be made as per the following refund policy:
The PEI will notify the Student within three (3) working days upon knowledge of any of the following:
The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
If the Student withdraws from the Course for any reason other than those stated in Clause 1 above, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the Table A below.
|% of [the aggregate amount of the fees paid under Schedules B of the PEI-Student contact]||If Student’s written notice of withdrawal is received|
|[ 80% ]||(“Maximum Refund”)
More than  days before the Course Commencement Date
|[ 65% ]|| or more days before the Course Commencement Date|
|[ 0% ]||Less than  days before the Course Commencement Date|
The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in Table A) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.
A Student who transfers from the Course to another course with the PEI shall be deemed to have withdrawn from the Course and the provisions of Clause 2 shall apply save as otherwise agreed between the PEI and the Student.